We are sorry to hear of your problems with your DVD(s). We do our best to ensure all discs are working properly before they are shipped.
Before we send you a replacement, please try playing the disc in another DVD player. Some players (approximately 3% - usually but not always-older players) have a compatibility issue with these discs. The discs are “burned” which is different from a disc that you rent. Unfortunately, if this is the problem, the new disc may also not work in that player.
Please call us at 508-996-1097 and we will rectify the situation.
The Performance Video Production Team